Mamo Oyovwi
Product Manager
oymamo@gmail.com | 416.820.7038 | linkedin.com/MamoOyovwi | Portfolio
SUMMARY
Results-driven Product Manager with 5+ years of experience delivering user-centric solutions and driving innovation. Skilled in product strategy, UX design, and cross-functional collaboration. Proven ability to enhance customer engagement by 30%, optimize digital experiences, and lead data-driven decision-making, resulting in a 20% increase in revenue and a 25% improvement in user retention.
PROJECTS
Enhancing Post-Treatment Care in TELUS MyCare Link Nov 2024 - Jan 2025
• Developed a post-treatment care feature for the TELUS Health app to enhance patient outcomes, improving recovery journeys and increasing patient satisfaction by 25%.
• Conducted market research and user interviews to identify recovery challenges, designed intuitive user interfaces in Figma, and led iterative design sprints to ensure the feature aligned with user expectations, resulting in 30% better usability.
• Enhanced patient engagement and recovery outcomes by 15% by streamlining the recovery journey and improving patient satisfaction and overall healthcare outcomes.
Revamping Flashfood App for Better Shopping Experience Link Oct 2024 - Dec 2024
• Redesigned the FlashFood mobile app to optimize the user journey, enhancing product descriptions, search functionality, and checkout experience, resulting in a 20% increase in user satisfaction.
• Conducted in-depth user research and behavioral analysis to identify friction points, utilizing Figma to design intuitive interfaces and execute rapid usability testing, improving the shopping experience by 15%.
• Optimized user flow and reduced friction, leading to a 20% improvement in customer retention through a more intuitive and engaging platform.
WORK EXPERIENCE
Product Manager Aug 2023 - Present
FandF Consultancy / Remote
• Led the development of an e-commerce solution for enterprise clients, optimizing the checkout process by leveraging customer behavior analytics and machine learning, reducing cart abandonment by 30% and increasing conversion rates by 15% in six weeks.
• Designed and implemented a real-time customer feedback system, using A/B testing and NPS tracking to enhance platform engagement, resulting in a 25% increase in user retention and a 20% growth in monthly active users.
• Spearheaded the launch of a subscription model for B2B clients, driving a 40% increase in recurring revenue within the first quarter.
• Orchestrated the development and execution of customized solutions for enterprise clients, optimizing platform efficiency and scalability, resulting in a 35% increase in operational performance and enhanced long-term client satisfaction.
Associate Product Manager Feb 2022 - June 2023
Lululemon / Vancouver
• Spearheaded the development of personalized recommendation algorithms for a mobile app, driving a 25% increase in user engagement and an 18% boost in mobile sales within six months of launch.
• Orchestrated cross-functional collaboration to define and implement key product enhancements, reducing cart abandonment by 20% and improving conversion rates by 15%.
• Engineered and prioritized product roadmaps for seasonal collections, streamlining cross-departmental coordination to accelerate time-to-market by 12%, resulting in a 30% increase in Q2 product sales.
Associate Product Manager July 2021 - Feb 2022
Roopa Knitting Mill / Toronto
• Led the development of a product recommendation engine, improving personalization and increasing online sales by 10% on the B2B e-commerce platform.
• Defined and refined PRDs and user stories to streamline collaboration with engineering teams, ensuring timely feature releases and efficient execution.
• Optimized quality control workflows, reducing defects by 12% and enhancing platform reliability, leading to higher customer satisfaction.
Program Manager Jan 2019 - Jun 2021 FUPRE University (Federal University of Petroleum Resources) / Nigeria
• Led a high-impact project to enhance the student engagement platform, collaborating with faculty, IT, and administration to ensure timely and budget-friendly delivery, resulting in a 15% increase in student satisfaction.
• Spearheaded the agile transformation of the student engagement platform, reducing project cycle time by 25% and improving cross-team collaboration, which boosted student satisfaction and engagement.
• Initiated and directed the development of a comprehensive Learning Management System (LMS) feature, coordinating between academic, IT, and administrative teams, resulting in a 20% increase in user engagement and a 15% reduction in student onboarding time.
SKILLS
• Stakeholder Management expertise
• Design Thinking skills
• Requirements Gathering proficiency
• Customer Insights & User Research
• User Acceptance Testing skills
• Product Roadmap & Backlog Prioritization
• Figma proficiency
• Jira and Confluence tool expertise
• Agile, Kanban, and Lean methodologies knowledge
CERTIFICATE
SAFe 6.0 Product Owner/Product Manager (POPM), Link
AI for Product Management, Pendo.io, Link
Social Marketing Certification Link
Google Data Analytics Certificate
EDUCATION
Centennial College, Toronto, ON
Postgraduate Degree in Business Management (Product Strategy & Innovation Focus)
· Coursework: Product Management, Agile Methodologies, Data Analytics, Business Strategy
Delta State University, Delta State, Nigeria
Bachelor of Science in Chemistry
· Coursework: analytical chemistry, data analysis, and research methodologies.